eBook
70 pages, PDF eBook
ISBN: 978-0-9799949-4-4
U.S. $19.95
Executive Summary
23 pages, PDF eBook
ISBN: 978-0-9799949-3-7
U.S. $7.95
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Fresh Customer Service® Book
Treat The Employee As #1 And The Customer As #2 And You Will Get Customers for Life
by Michael D. Brown, MBA
It goes against all you were taught in business school...and many of the books you’ve read...and it’s the key to turning customers into loyal customers. Not only will they faithfully return to you, they’ll become brand ambassadors who spread the word about your products and services far and wide.
Fresh Customer Service proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, and if you treat them like they’re #1, they, in turn, will unleash a passion to serve your customers like they have never been treated before. Your employees will offer a World-Class Customer Service Experience to everyone who enters your place of business.
Implement the 6.5 Steps of Fresh Customer Service in your organization and see how fully engaged, totally committed employees result in return customers who spend their money on your products and services again and again. Not only does this increase retention and sales—it also means a bottom line that reflects sustained and profitable results.
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